Contact

One address reaches us: hallmark@everu.net. It is read by the people who write these pages.

By post: 418 Bridgham Street, Suite 2C, Providence, RI, 02909, United States.

What we can answer quickly

Which of two ball sizes looks like the pair in a photograph. What 17.7 inches plus a two-inch extender sits like on a collarbone. Which month a stone belongs to and what colour it is. Whether a pair has butterfly backs or hooks. Whether a piece is sterling through or plated on top. Anything printed on a page here, we can explain in a sentence.

What we cannot

Where your parcel is, whether it can still be changed, and what a refund looks like. Payment, delivery and returns happen at checkout with our retail partner, not on this site. That thread has to go to them, because they are the only ones who can see the order.

If a figure here is wrong

Send the page and the figure. A wrong number is corrected on the page rather than argued about in a reply, and how the catalogue gets refreshed is written out on how we update the catalogue.